payment policy
Payments can be made using Visa, MasterCard, American Express or PayPal. All transactions are encrypted for your safety.
At this time we do not accept personal checks, money orders or any other form of payment.
Our credit card service provider, PayPal, allows us to accept credit and debit card payments, however, do note that there may be an international charge on your credit card if ordering outside of North America. We are unable to refund and exchange rate or international transaction charges.
If you have a promotion code, please enter it in the shopping cart page in the ‘Discount’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase order.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we do allow cancellations within 24 hours of placing your order.
Exchange Rates:
Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate they designate. If you want to know what the exchange rate is before you buy, please contact your credit card company or for general exchange rates please see http://www.xe.com/.
Price Changes:
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
Estimated Shipping Times in business days (after 12 hour processing time):
North America:
United States - 2-9 days direct from US warehouse
Canada - 9-20 days
Mexico - 12-22 days
Other NA Countries & Remote Areas - 5-15 days
Australia - 6-10 days
New Zealand - 8-15 days
Europe:
United Kingdom - 8-15 days
Germany, Italy, Spain - 6-12 days
France - 9-15 days
Denmark, 10-20 days
Switzerland – 15-25 days
Sweden, Netherlands, Austria, Hungary, Belgium, Finland, Belarus, Czech Republic, Portugal, Greece, Croatia, Ireland, Slovenia, Poland, Malta, Latvia, Cyprus, Lithuania, Estonia, Luxembourg, Bulgaria, Malta, Poland, Slovakia, Romania - 10-20 days
Other European Countries & Remote Areas - 10-25 days
Remote Areas – may not be included in above and could be subject to longer shipping times. Please get in touch with questions.
**Please note we do not deliver to Military Addresses APO AE FPO, please provide an alternate address for this to be delivered to.**
Thank you for taking time out to learn more about the necessary world of delivery!
